Special services are services which are rendered by the airline as per special request or instructions provided by the traveler. Special services can be divided as SSR (special service requirements ) and OSI (other supplementary information).
OSI or Other supplementary information is low priority information which is sent by the agent to the airline.This information includes instructions such as passenger is a VIP or an alternate contact number, etc.
Below is how we can update OSI message in a reservation.
SI.LH*PAX CTC NO 786549
If you observe above example you will notice once we enter the SI command and additional tab appears on the booking file as other supplementary information exists.If you enter below command you will be able to view the OSI information.
*SI
Below is a chart explaining additional commands on how to change display and delete OSI commands.
Special service requirement and other supplementary information are messages or information which is sent to the airline to carry out special services. Airlines provide special services to certain travelers as per instructions provided by a traveler for eg:- A special meal request like a kosher meal or diabetic meal, or a wheelchair assistance, etc.
Below we will show you some basic commands for updating SSR in a reservation.
Updating a special meal request.
SI.AVML
Service information for Asian Vegeterian Meal
If you observe the above example you will notice a Special service requirement for AVML is updated and confirmed in the service information tab.
Below is the chart with various meal codes with the explanation which can be updated to a reservation.
Similarly, if a passenger needs a wheelchair we can confirm the same however most airlines only confirm wheelchair and special meal requests if the request has been made at least 48hrs prior to the flight departure.
Below is the entry to request a wheelchair.
SI.WCHR
Service information wheelchair.
If you observe the above image, on entering the wheelchair command the system checks to validate whether the traveller has a medical certificate.
If you observe the highlighted section we can specify the reason for the wheelchair.In the above example, it is due to a medical condition.
Below are some SSR commands which can be updated as per request however it is entirely up to airlines discretion in certain scenarios.
Besides updating special service requests SSR command is used to update passport and visa information in the reservation. Nowadays it is mandatory for all travellers travelling to and within United stats to update Advance Passenger information details such as passport and date of birth.
Below is the command to update APIS.
Next, we will see how to requests for specific seats and how to update frequent flyer number into a reservation.