In this module, we will learn how to create passive reservations, open reservation and how to waitlist a reservation.
Passive reservation:- This type of a reservation is made when a reservation is made through an online source or an alternate source other than GDS, A passive reservation can be made for a flight or a car rental or a hotel. Generally, passive reservations are made for referential purposes so the reservation can be easily traced if it was made through an alternate source, The helps the accounting team in invoicing and for the reservation.
Below is the command to create a passive reservation.
06E964Y15SEPBOMDELAK1
0 -(zero) This is a direct sell indicator.
6E- Indigo Low-cost airline (not available on GDS)
694 – Flight number
Y – Class of booking
15SEP – Date of Booking
BOMDEL – City Pair (Mumbai-Delhi)
AK1 – Passive Sell indicator.
Once you enter this command a passive segment is created this is also known as ghost segment since its only referential and cannot be seen by the airline as well and Vendor locator also does not get generated.
Further, you can follow the normal step to create the PNR (adding name, phone field, ticketing time limit and received from field ) and complete the passive reservation. As you see in above example the reservation is made on a low-cost airline and hence this was issued on the airline website but now since we have made a passive reservation the accounting teams and your colleagues will have information on this reservation through this passive bookings.(you can update fare details, airline pnr create online, etc in the notepad fields of the reservation).
Waitlist Reservations:- A reservation has to be waitlisted in case seats are sold out for the requested flight. This is one of the frequent scenarios which you will come across while working when a certain requested flight has no seats available and hence you may have to waitlist the reservation. When a reservation is waitlisted there is a chance the same may be confirmed if in case some of the passengers decide to cancel their reservations as such a seat becomes available which can be confirmed for your reservation. There are chances the reservation may not get confirmed or airline may not even allow you to waitlist a reservation in case the flight is absolutely full and there are no possibilities of cancellations from other passengers. Please note frequent flyer guests are prioritized on waitlist flights hence if the traveler has a frequent flyer number kindly update the same.
In above availability, you will notice there is a zero next to A class and C next to I, O and P classes of reservation. The C signifies that there are no seats available whatsoever waitlist is also closed for this classes and also there is 0 next to A class. This signifies there are no seats however the waitlist is not closed and reservation can be waitlisted and will be confirmed in case a seat opens up.
Below is the command to waitlist a reservation.
N1A3LL
Need 1 seat on A class line no 3 to be Waitlisted.
LL is the indicator for waitlisting. Once the waitlist is confirmed by airline it will fall in a special queue category (17) and the HL will turn to KL which stands for waitlist confirmed.
Open segments:- Open segments are created when a traveler is uncertain about traveling on a certain date. In this scenario, you may create an open reservation which can be changed at any times within a year from date of creation. However nowadays due to a various type of flexible fares offered by an airline in the market this concept has been abolished hence we will only see in brief how an open segment is created.
Below is the command to create an open segment.
0YYOPENCLHRCDGNO4
0-Zero is the sell indicator
YY- is the airline carrier code
OPEN -Open segment indicator
C-Class of booking.
LHRCDG :- London to Paris.
NO4 :- 4 seats
If you observe above comment, Date flight no does not exists only a to and from the destination is shown and the word OPEN to state its an open reservation.
Hope you have found this module useful and informative do let us know in case you have any feedback.