So far we have learned how to Sign in, Check for codes using Amadeus and how to create a PNR. Now we can safely say that we have covered the basics of Amadeus, Taking a step forward in this lesson we will learn how to add other essential elements for a PNR, these elements are not required to complete a PNR but do serve as an additional benefit or an addon in servicing your client. In this lesson, we will learn How to add frequent flyer numbers, How to request for meals, How to request a special request and How to select seats.
How to Add Frequent flyer membership details to a PNR?
Before you know how to add a frequent flyer membership details we will tell you in brief what exactly is a Frequent flyer number (FFN).
Most Full-service airlines globally operate a programme for its loyal customers rewarding the customer’s points for frequently using their airlines. These points can be redeemed by a traveller for future travel, upgrades, lounge access and other benefits with the same airline or partner airlines. Some airline nowadays even allow the points to be redeemed for online shopping and some airlines have partnered with other travel services such as car rentals and hotels so travellers can accrue more points using this programme. Many corporate travellers give high importance to these programmes because of the benefits received through the points. Hence updating frequent flyer details to a PNR is important.
Scenario 1
The command for entering frequent flyer details to a PNR in Amadeus is as below.
FFNEK-123456
Here FFN is the command followed by the Airline for which we would be updating the frequent flyer details and followed by the frequent flyer membership number of the traveller.
If you observe the above image the first step to update the frequent flyer details to a reservation is to enter the frequent flyer number using the FFN command, the second step is to save the command. For saving any command on all the GDS the process is the same which is first entering the received from command followed by ER or end and retrieve command. This saves the frequent flyer details to the PNR.
Scenario 2
Second scenario we will learn how to update frequent flyer details when accruing miles for a partner airline.
Many airlines globally enter into partnership agreements allowing travellers to accrue miles when travelling on partner airlines. Some are even part of big alliances like star alliance, sky team, one world , etc. For eg:- Qatar airways and British airways is part of One World alliance and allow travellers to accrue miles when they travel on either of the airlines. They can choose one account to which they wish to maximize their accrual of miles and update the same while booking on Qatar airways or British airways. Similarly, Emirates also has Frequent flyer membership agreements with a number of airlines.
The command to check Frequent flyer membership for a particular airline is as below.
VFFDEK
In the above command, VFFD is the command and EK is the airline code. So we are asking Amadeus to displays frequent flyer membership agreements for airline EK (emirates).
If you observe the above image you will notice Emirates has agreements with AS, BE, BL, B6, etc airlines. So when a traveller uses any of these airlines he still can accrue points for his EK frequent flyer account. Now to enter the frequent flyer details to a pnr for a partner airline is slightly different.
FFNEK-123456,B6
Now if you see above command the FFN remains the same followed by airline however since we are trying to accrue miles flown on B6 (jet blue) airlines which is a partner airline of Emirates we additionally enter a comma followed by the two-letter airline code.
In the above image, you can see the process to enter frequent flyer on a partner airline remains the same however the command to update frequent flyer has a slight variation.
With this, we come to an end on how to enter or update frequent flyer details to an Amadeus PNR.
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