In this module, we will learn how to make changes to an existing reservation and how to cancel a reservation.
Changes and cancellations are a frequently occurring scenario and you will encounter changes and cancel to an existing reservation on a daily basis. We will first see how to cancel a reservation.
Canceling:- Cancellation occurs when a traveler decides he does not want to travel due to a certain reason. In this case, we have to cancel his reservation after which the traveler can decide to change this reservation for a future date or refund the reservation. Canceling the reservation is an easy process but there are rules applicable in case of changing and refunding a reservation. Always ensure all the rules pertaining the reservation are always specified to the traveler to avoid any confrontations upon cancellation.
Below is a command to cancel an existing reservation.
X1
X- is cancellation indicator.
1-is line no 1 which needs to be canceled.
If you notice above image upon entering the command X1 the system cancels the reservation and an itinerary canceled message is displayed.
Below is how your reservation looks like after cancellation.
Now supposedly there are multiple sectors in a reservation and passenger has requested to cancel a reservation for certain sectors only in that case you can specify those segments to be canceled.
Below is the command for the same.
X1.3
which is cancel segments 1 and 3 if you use a “-” instead of a “.” it will cancel all the segments as “-” stands for through.
In above example, you will notice that segment 1 and 3 has been canceled and only remaining segment is the segment 2 which has now become segment 1 as its the only segment in the reservation.
Fare Rules.
Before you cancel any reservation you need to inform the traveler about the penalties applicable if any. Below is the command to check penalties applicable for the fare. In this module, we will be checking fare rules directly from the PNR instead of checking it from Fare display which is a slightly lengthier process.
Steps for checking fare rules
Step 1
Fare quote the pnr as per the date of issuance.
FQ.T18APR17
(since this ticket was issued on 18th of April 2017 we are checking fare rules as per that date, this is called historical pricing)
Step 2
FQN
Fare Quote notes.
Step 3
FN1/16
Fare Note for Fare basis 1 and rule number 16.(which is for penalties)
Check penalties and advise accordingly.
If the traveler wants to refund you can cancel the ticket and inform the refund department to refund tickets as per fare rules.
Now that you know how to cancel a ticket next we will see how to amend an existing reservation.